Privacy Policy

INTRODUCTION

This privacy statement explains how Punchbowl collects, stores, uses and shares your personal information. 

The Privacy Act 2020 requires us to tell you certain things about the personal information we need to carry out our functions. This is where we explain our privacy practices and why you can trust us to handle your information with care and respect.

Punchbowl reserves the right to update this Privacy Statement at any time. An updated version will be posted on the website and changes will be effective from the date it is posted.

When you provide us with personal information, or access any of the Punchbowl websites or social media sites containing pages established by or associated with Punchbowl you are deemed to have read this Privacy Statement and to accept and consent to the provisions of this Privacy Statement.

COMPLIANCE

This section explains how we handle privacy complaints and breaches.

If you believe we have not met our obligations under the Privacy Act 2020, you can contact us using the details in the “Your privacy rights and how to contact us” section below. We will look into your complaint and respond within a reasonable time. If you are not satisfied with our response, you may take your complaint to the Office of the Privacy Commissioner (privacy.org.nz).

If a privacy breach occurs that has caused, or is likely to cause, serious harm to any individual, we will notify the affected individuals and the Office of the Privacy Commissioner, as required under the Privacy Act 2020.

ENGAGEMENT

This section covers the personal information we collect when you engage with us directly, for example when you contact us, engage us to provide services, subscribe to updates, attend an event, use our website, or give us feedback.

We collect only the personal information we need for these purposes, such as your name and contact details, including your physical and postal address, email address and phone number. We use it to respond to you, to provide the service or information you have asked for, and to improve how we engage with growers, customers, suppliers and the community. 

Wherever practicable, we collect personal information directly from you, rather than from someone else, unless you have authorised us to collect it from another source or the information is publicly available. Where we do collect information from a third party we will notify you in accordance with our obligations under the Privacy Act. 

Providing your personal information is voluntary unless we advise you otherwise, however failure to provide requested information may prevent us from supplying certain products or services to you.

We collect personal information only by lawful and fair means, and not in a way that unreasonably intrudes on your personal affairs. We hold, use and disclose your information for the purpose for which it was originally collected, and where necessary or where we are required by law to do so we may disclose the information to our professional advisers, service providers and regulatory authorities.

Our website may use cookies and similar tracking tools to understand how it is used and to improve your experience. These tools may collect information such as your browser type, pages visited and how long you spend on our site. You can manage or disable cookies through your browser settings, though some parts of our website may not work as well if you do. 

CORPORATE

This section covers personal information collected through our corporate functions, including recruitment and employment, and requests for information we receive.

When you apply for a role with Punchbowl, we collect the personal information needed to assess your application, such as your CV, references and, where relevant, the results of any pre-employment checks. Employee personal information is used only for legitimate employment purposes and is held securely, with access limited to those who need it to carry out their role. (See our Employment Privacy Policy – available upon request.)

When you apply for a credit account with Punchbowl, we collect the company and/or personal information needed to assess your application and where relevant, the results of any reference checks and/or credit scores. Customer Account Application information is used only for this purpose and is held securely, with access limited to those who need it to carry out their role. When you apply for a credit account you agree that we can provide credit check and debt recovery agencies information about you, and that they can provide it to us.

If you ask us for information we hold, we will respond in line with the Privacy Act 2020 and any other applicable law.

STORAGE AND SECURITY

This section explains how we store personal information and keep it secure.

We store personal information on secure systems and take reasonable technical and organisational measures to protect it against loss, unauthorised access, use, modification or disclosure. Access to personal information is limited to those who need it to carry out their role. Some information may be stored or processed outside New Zealand, for example, where a website or social media site is hosted on a server outside New Zealand.

We take all reasonable precautions to protect your information from unauthorised or accidental access, disclosure, alteration loss or destruction. However, unfortunately, no data transmission over the internet can be guaranteed as totally secure. While we strive to protect such information we cannot ensure the complete security of information which you provide to us online.

If we need to give your personal information to a third party, for example a supplier or service provider, including an overseas person or organisation, we will take all reasonable steps within our power to ensure the information will be subject to comparable safeguards as the Privacy Act 2020 and to prevent it being used or disclosed without authorisation. 

We keep personal information only for as long as we need it for the purpose it was collected, to comply with our legal obligations, and where necessary to resolve disputes and enforce our agreements . We dispose of it securely once that purpose has been met.

We use and disclose personal information only for the purpose it was collected, unless the further use or disclosure is directly related to that purpose, you have authorised it, the information is publicly available, or the law requires or allows it.

YOUR PRIVACY RIGHTS AND HOW TO CONTACT US

Under the Privacy Act 2020, you have the right to ask us for access to the personal information we hold about you, and to ask us to correct it if it is wrong, subject to proof of your identity being verified.

Where we hold personal information, we take reasonable steps, on request or on our own initiative, to keep it accurate, up to date, complete and not misleading, and we take reasonable steps to check this before we use or disclose it.

To make a request, or if you have any questions about this privacy statement or how we handle your personal information, please contact Punchbowl’s Privacy Officer:

Kerry Reymer, Group People & Culture Manager, 021-199-8183

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at privacy.org.nz or 0800 803 909.INTRODUCTION

This privacy statement explains how Punchbowl collects, stores, uses and shares your personal information. 

The Privacy Act 2020 requires us to tell you certain things about the personal information we need to carry out our functions. This is where we explain our privacy practices and why you can trust us to handle your information with care and respect.

Punchbowl reserves the right to update this Privacy Statement at any time. An updated version will be posted on the website and changes will be effective from the date it is posted.

When you provide us with personal information, or access any of the Punchbowl websites or social media sites containing pages established by or associated with Punchbowl you are deemed to have read this Privacy Statement and to accept and consent to the provisions of this Privacy Statement.

COMPLIANCE

This section explains how we handle privacy complaints and breaches.

If you believe we have not met our obligations under the Privacy Act 2020, you can contact us using the details in the “Your privacy rights and how to contact us” section below. We will look into your complaint and respond within a reasonable time. If you are not satisfied with our response, you may take your complaint to the Office of the Privacy Commissioner (privacy.org.nz).

If a privacy breach occurs that has caused, or is likely to cause, serious harm to any individual, we will notify the affected individuals and the Office of the Privacy Commissioner, as required under the Privacy Act 2020.

ENGAGEMENT

This section covers the personal information we collect when you engage with us directly, for example when you contact us, engage us to provide services, subscribe to updates, attend an event, use our website, or give us feedback.

We collect only the personal information we need for these purposes, such as your name and contact details, including your physical and postal address, email address and phone number. We use it to respond to you, to provide the service or information you have asked for, and to improve how we engage with growers, customers, suppliers and the community. 

Wherever practicable, we collect personal information directly from you, rather than from someone else, unless you have authorised us to collect it from another source or the information is publicly available. Where we do collect information from a third party we will notify you in accordance with our obligations under the Privacy Act. 

Providing your personal information is voluntary unless we advise you otherwise, however failure to provide requested information may prevent us from supplying certain products or services to you.

We collect personal information only by lawful and fair means, and not in a way that unreasonably intrudes on your personal affairs. We hold, use and disclose your information for the purpose for which it was originally collected, and where necessary or where we are required by law to do so we may disclose the information to our professional advisers, service providers and regulatory authorities.

Our website may use cookies and similar tracking tools to understand how it is used and to improve your experience. These tools may collect information such as your browser type, pages visited and how long you spend on our site. You can manage or disable cookies through your browser settings, though some parts of our website may not work as well if you do. 

CORPORATE

This section covers personal information collected through our corporate functions, including recruitment and employment, and requests for information we receive.

When you apply for a role with Punchbowl, we collect the personal information needed to assess your application, such as your CV, references and, where relevant, the results of any pre-employment checks. Employee personal information is used only for legitimate employment purposes and is held securely, with access limited to those who need it to carry out their role. (See our Employment Privacy Policy – available upon request.)

When you apply for a credit account with Punchbowl, we collect the company and/or personal information needed to assess your application and where relevant, the results of any reference checks and/or credit scores. Customer Account Application information is used only for this purpose and is held securely, with access limited to those who need it to carry out their role. When you apply for a credit account you agree that we can provide credit check and debt recovery agencies information about you, and that they can provide it to us.

If you ask us for information we hold, we will respond in line with the Privacy Act 2020 and any other applicable law.

STORAGE AND SECURITY

This section explains how we store personal information and keep it secure.

We store personal information on secure systems and take reasonable technical and organisational measures to protect it against loss, unauthorised access, use, modification or disclosure. Access to personal information is limited to those who need it to carry out their role. Some information may be stored or processed outside New Zealand, for example, where a website or social media site is hosted on a server outside New Zealand.

We take all reasonable precautions to protect your information from unauthorised or accidental access, disclosure, alteration loss or destruction. However, unfortunately, no data transmission over the internet can be guaranteed as totally secure. While we strive to protect such information we cannot ensure the complete security of information which you provide to us online.

If we need to give your personal information to a third party, for example a supplier or service provider, including an overseas person or organisation, we will take all reasonable steps within our power to ensure the information will be subject to comparable safeguards as the Privacy Act 2020 and to prevent it being used or disclosed without authorisation. 

We keep personal information only for as long as we need it for the purpose it was collected, to comply with our legal obligations, and where necessary to resolve disputes and enforce our agreements . We dispose of it securely once that purpose has been met.

We use and disclose personal information only for the purpose it was collected, unless the further use or disclosure is directly related to that purpose, you have authorised it, the information is publicly available, or the law requires or allows it.

YOUR PRIVACY RIGHTS AND HOW TO CONTACT US

Under the Privacy Act 2020, you have the right to ask us for access to the personal information we hold about you, and to ask us to correct it if it is wrong, subject to proof of your identity being verified.

Where we hold personal information, we take reasonable steps, on request or on our own initiative, to keep it accurate, up to date, complete and not misleading, and we take reasonable steps to check this before we use or disclose it.

To make a request, or if you have any questions about this privacy statement or how we handle your personal information, please contact Punchbowl’s Privacy Officer:

Kerry Reymer, Group People & Culture Manager, 021-199-8183

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at privacy.org.nz or 0800 803 909.